Senior Manager, Technology Operations & Workplace Systems

hybrid
Caledon, Ontario, Canada .
full-time . May 4, 2026

Description

This posting is for an existing vacancy

OPPORTUNITY:

Title: Senior Manager, Technology Operations & Workplace Systems

Reports to: Chief Operating Officer

Location: Hybrid, 3 days/week at the Golf Canada Headquarters (Caledon, ON)

Target Hiring Range: $85,000 to $95,000

Status: Full Time

Target Start Date: May 2026

OVERVIEW:

Golf Canada is the National Sports Federation and governing body for golf in Canada representing more than 380,000 golfers and 1,500[GB1] member clubs across the country. A proud member of the Canadian Olympic Committee, Golf Canada’s mission is to be a world leader in golf. For more information about what Golf Canada is doing to support golf in your community, visit www.golfcanada.ca.

OVERVIEW OF THE ROLE:

Reporting to Golf Canada’s Chief Operating Officer, the Manager, Technology Operations & Workplace Systems is responsible for leading Golf Canada’s technology operations, ensuring reliable, secure, and scalable systems that support both onsite and remote employees. This role oversees day-to-day IT service delivery, infrastructure, cybersecurity, and vendor management, while also contributing to longer-term technology planning aligned with organizational priorities.

The Manager, Technology Operations & Workplace Systems is a hands-on leader who balances operational excellence with strategic thinking, enabling a high-performing, digitally-driven workplace. The Manager, Technology Operations & Workplace Systems demonstrates a strong service orientation and commitment to delivering a high-quality user experience. S/he has developed excellent problem-solving abilities with strong troubleshooting and analytical skills. In addition, the Manager, Technology Operations & Workplace Systems has strong communication skills with the ability to translate technical concepts for non-technical stakeholders. The role requires leadership ability to both lead a small team while remaining hands-on to support staff, Board and volunteers and balances immediate needs with long-term planning.

The Manager, Technology Operations & Workplace Systems is supported by the Coordinator, Business & Technology Services, and the team operates primarily onsite to support office and desktop operations, with flexibility for remote work as appropriate. Occasional after-hours support is required for critical incidents, upgrades, major events, or maintenance.

PRIMARY DUTIES:

Technology Operations & Service Delivery

Oversee daily IT operations, ensuring high availability and performance of systems, networks, and end-user services
Manage IT support services for both onsite and remote staff, ensuring timely resolution of issues and strong user satisfaction
Support staff and volunteer onboarding, offboarding and training on central IT systems
Lead on building security systems and configuration of all office requirements
Establish and monitor service levels, workflows, and escalation protocols

Infrastructure & Workplace Systems Management

Maintain and optimize core IT infrastructure, including networks, cloud services, endpoints, and collaboration tools
Ensure systems are scalable and resilient to support organizational growth and hybrid work environments
Lead system upgrades, implementations, and integrations

Cybersecurity & Risk Management

Develop and enforce IT security policies, standards, and best practices
Oversee cybersecurity measures including endpoint protection, access controls, data protection, and incident response
Ensure compliance with relevant regulatory and privacy requirements

Strategic Planning & Projects

Partner with the COO and leadership team to develop and execute the IT roadmap aligned with organizational goals
Identify opportunities to improve efficiency through technology and automation
Lead and deliver IT projects on time and within budget

Vendor & Budget Management

Manage relationships with external vendors, service providers, and consultants
Oversee IT procurement and negotiation, contracts, and licensing
Develop and manage the IT budget, ensuring cost-effective solutions

Team Leadership

Lead, mentor, and develop one (1) direct report, fostering a service-oriented and accountable team culture
Allocate resources effectively to meet operational and project demands

Event Support

Online/Hybrid - support organizational events hosted virtually (ex. Annual General Meeting, Volunteer Training, etc.)
In Person – support with event delivery and speaker requirements for internal and external events (ex. RBC Canadian Open, Town Halls, etc.)

Other duties, as required

REQUIRED SKILLS, KNOWLEDGE, & ABILITIES:

Strong knowledge of IT operations, including end-user support, workplace technology, networking fundamentals, and cybersecurity best practices
Experience supporting and administering business systems and cloud-based workplace tools (e.g., Microsoft 365, Entra ID, Intune MDM, Fortinet networking equipment, Voice-over-IP phone systems, collaboration platforms, endpoint management)
Solid understanding of data management, system integrations, and practical application architecture in an operational environment
Post-secondary education in Information Technology, Computer Science, or a related field
7–10+ years of progressive IT experience, including leadership or supervisory responsibility
Experience in a mid-sized organization or similar environment preferred
Relevant certifications (e.g., ITIL, CISSP, PMP) considered an asset
·Excellent written and verbal communication skills, with the ability to clearly translate technical concepts for non-technical audiences (staff, leadership, Board, and volunteers)
Strong service orientation with a focus on delivering a high-quality end-user experience
Proven ability to manage IT service delivery, including prioritization, escalation, and continuous improvement of support processes
Strong project management and change management capabilities, with experience delivering technology initiatives in a business environment
Demonstrated ability to improve processes, enhance user experience, and drive adoption of workplace technologies
Ability to manage multiple priorities and respond effectively in a dynamic, service-driven environment
Strong attention to detail and commitment to operational excellence
Experience supporting hybrid work environments (onsite and remote users)
Proven experience managing external vendors, service providers, and technology partners

COMPENSATION PACKAGE:

Annual Salary of $85,000 to $95,000
Two (2) week paid office closure during winter break
Annual bonus (confirmed based on organizational performance)
Summer ½-Day Friday hours (early closure) in summer months
Strong DCCP Pension Plan, Benefit Plan, Cell Phone Plan, and vacation allotment

APPLICATION DETAILS:

How to apply: Please submit your cover letter and resume through the job posting link on Golf Canada’s Career Page by May 18, 2026. Golf Canada thanks all applicants but will contact only those who will be invited for an interview. Please do not contact the Chief Operating Officer directly about this role.

Our recruitment and selection procedures reflect our commitment to the safety and protection of children and youth across our programs. The successful candidate will be required to provide a satisfactory criminal check as a condition of employment.

Golf Canada’s core values are “Fun, Excellence, Inclusion, Respect, Accountability” and while these are included in each employee’s offer of employment and annual employment letters, these core values are also an integral part of the Golf Canada’s recruitment, hiring and annual review process

Golf Canada is dedicated to employment equity and fostering diversity within the workplace in order to build an inclusive workforce where all employees have the opportunity to reach their potential. Golf Canada provides equal employment opportunities to employees regardless of their gender, race, religion, age, ability, sexual orientation, or marital status. We offer a family-friendly environment that allows for flexible work arrangements in order to support staff diversity and ensure a healthy work-life balance. We value and promote a culture of diversity, equity, inclusion, and belonging. Should you require any accessibility related accommodations or specific adjustments to ensure fair and equitable access throughout the recruitment and selection process, and thereafter, please reach out to the recruitment team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.

Compensation

$85,000.00 - $95,000.00 per year

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